Returns & Warranty​

If you are dissatisfied within the first 30 days of your purchase, we will accept a return and process a refund subject to eligibility. 

Need Help?

We sincerely appreciate your business, and we'd like to ensure that you're completely confident in everything you purchase from Silarius.

If you have any issues or questions about the installation and use of your new gear, contact us and one of our knowledgeable gear specialists will be happy to help.

Return Instructions

  1. Obtain Return Authorization - Call 1-833-745-2748 or contact support.  

  2. Pack Your Item Properly - Place your item back into the original manufacturer's packaging. Then place it and your invoice into an outer shipping box. Be sure to pack it properly so your item won't get damaged. 

  3. Ship Your Item with Return Label - Securely affix your return label to the outside of the shipping package. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages.

Return Address

Silarius LLC
Attn: Silarius
155 Water st.
Brooklyn, NY 11201

Eligibility

Please read conditions below. If all conditions are not met, Silarius reserves the right to refuse the return or to charge a minimum 20% restocking fee.

All returns must include the following or it will be rejected and returned back to you at your cost:
.    Product purchased from Silarius
.    Original Condition, no physical damage (exclude damages sustained during transportation)
.    All accessories, manuals, warranty registration card, etc.
.    Original UPC/serial# intact on product and on retail package (Proof of Purchase)
.    Valid RMA number obtained from website or customer service for the correct product and order

Additional Return Requirements and Policy:
1.    An RMA number must be requested within thirty (30) calendar days of the purchase date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Silarius will refund the amount of sale.
2.    All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3.    Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4.    Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5.    Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6.    Refund will be issued after our warehouse receives, inspects, and processes your return. Silarius will refund back to your method of payment.

Specific product categories are ineligible for return including, but not limited to, software, consumables, special orders,  cables, and final sale clearance items.

Damaged, Defective, Incorrect

If you've received an order containing damaged, defective, or incorrect items, please contact us within 7 days with your order number and a photo of the issue — we'll make it right.

Exchanges

Please allow 4-6 business days for mail-in exchanges to be processed.

We don't cross ship. Returns must be received and inspected before we ship a replacement. If you need a quicker replacement, we recommend returning your item for a refund (if eligible) and simply placing a new order. 

Refunds

After we inspect your return, we will promptly credit your account for the full purchase price of the product(s) less shipping. The refund will be issued to the credit card account used for the original purchase.

Returned orders over $2,000 are considered special order and will incur a restocking fee up to 25%

Warranty

A manufacturer warranty backs most products sold on Silarius.com. Although Silarius does not itself warranty the products we sell (Except Silarius OEM Brand products), we do assist you in resolving issues during the warranty period. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact support. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

Keep in mind that Silarius and our suppliers are not liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Silarius, damages resulting from use of or reliance on the information present, even if Silarius or its suppliers have been advised of the possibility of such damages. Warranty claims shall not apply to any products which have been subject to misuse, neglect, accident, modification, water, fire, dirt, lightning, paint, contamination, vermin, or to use in violation of instructions furnished, nor extended to units which have been repaired or altered outside of the factory.

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©2020 Silarius LLC. All Rights Reserved. The products/service names listed in this document are marks and/or registered marks of their respective owners and used under license. Unauthorized use strictly prohibited.